Legal Answering Services
If you run a legal firm, you’ll know all too well just how challenging and stressful it can be to manage all of your client interactions and the cases you’re handling. However, it’s important to make sure that your customer service, client confidentiality, and your client satisfaction doesn’t take a hit! A good legal answering service should provide expert answers and consider data privacy and sensitivities.
Telephone Management and Appointment Services Made for Lawyers
Impressing your clients with the service you provide can catapult your business to new heights. Better still, we can help you make it happen!
Our Expert Receptionists Help Law Firms Provide a Better Service for Their Clients
At AllDayPA, we provide professional support to businesses in a range of sectors – including the property sector, accountancy, marketing and, of course, the legal sector – to manage their customer interactions with perfect professionalism every time!
With a range of packages to suit a range of needs and budgets, we’re on hand to offer a variety of options, from a virtual receptionist service taking care of your incoming calls, to appointment scheduling, emails, webchats and even social media enquiries! All our services are designed to provide exceptional customer service every single time!
Contact Us For Cost Enquiries or More Information
We understand the needs and intricacies of legal practice, and we have provided services for lawyers, solicitors and law firms for many years. If this sounds like something your legal firm would benefit from to help you provide a great service to your current clients, whilst you focus on building more potential clients, then we’d love to discuss our services with you!
You can contact our dedicated team on 0345 056 8888 to find out more but for now, let’s explore what customer service in the legal field entails…
Provide great customer service with a legal answering service
Professional Receptionists Keeping your clients updated on the phone
When handling a client’s case, regular updates are key—even if there’s no significant progress. Clients don’t need legal jargon; they want simple explanations about what’s happening and what it means for them. Clear, timely updates can ease their minds and build trust.
Being Responsive and Attentive
Clients expect prompt responses to calls and emails. Using systems to manage calls, voicemails, and client information helps improve communication across your team. If client inquiries become overwhelming, such as an increased number of incoming phone calls, requests for appointment bookings and client meetings, our professional legal receptionists have lots of availability to be able to handle them for you.
Understanding Legal Client Priorities
While legal advice is crucial when it comes to criminal law, family law, and more, in the legal industry , clients often care more about the outcome. Legal teams have to take time to understand their expectations and manage them realistically from the start. Tailor your service to meet their priorities, especially around timely responses, which matter deeply to clients.
Showing Genuine Care
Great lawyers don’t just provide advice—they listen. Avoid overwhelming clients with information about your services upfront. Instead, be patient, let them share their stories, and show empathy. This builds stronger client relationships and demonstrates that you genuinely care.
Balancing Expertise with Service
Legal knowledge is essential, but excellent service sets you apart. Clients want more than advice—they want to feel heard, supported, and prioritised. Use your expertise as the foundation, but focus on communication, personalisation, and proactive support to deliver exceptional service.
Sounds like something your business would benefit from. It’s that easy…
86%
Decrease in repeat callers*
Why does customer satisfaction matter in the legal sector?
If you run a legal firm, it’s easy to fall into the trap of being motivated by just results. Of course, clients do care about the results that you deliver, but providing an amazing customer experience and ensuring client satisfaction goes far beyond that. Put simply, by putting things in place to ensure a great client experience, this truly shows that you care about your clients and their circumstances. Given that, as a legal firm, you’ll often deal with sensitive matters that are important to your clients, this approach is vital. Let’s take a look at the benefits of client satisfaction for your business…
Justifying Your Fees
Clients expect value for their money, especially when legal services come at a high cost. While delivering results is crucial, providing an excellent client experience makes your fees feel justified. A positive experience ensures clients feel supported throughout the process, reducing frustration and increasing satisfaction.
Build a strong reputation
Satisfied clients are more likely to recommend your firm and leave positive reviews. Even if you win cases, poor client service can damage your reputation. Treating clients with respect and keeping them informed helps build trust, leading to referrals and long-term credibility.
Gaining Loyal Clients
The legal sector is competitive, and a poor experience can drive clients to other firms. Providing exceptional service encourages repeat business, especially from clients who regularly need legal support, like business owners or property investors.
Boosting Team Morale
Positive client feedback can be highly rewarding for your team, reminding them of the impact of their work. A focus on client satisfaction fosters a positive work environment, reduces stress, and motivates everyone to maintain high service standards.
How well do you handle your client interactions?
Why Businesses Choose Our Service Plans
Businesses turn to us for various reasons—missed calls leading to lost leads, the need for 24/7 support, budget constraints that prevent hiring in-house staff, or busy environments unsuitable for client calls. Some of these businesses know exactly what they are looking for, weather that is a full team of receptionists to handle inbound calls, a full time receptionist to make live calls from their business phone number or someone to respond to enquiries via their mobile app. Others don’t know what their business need’s yet but know they need some extra assistance. Whatever the reason, we help improve client interactions, ensuring no opportunity is missed.
Do You Have Time for Every Enquiry?
Running a legal firm is a balancing act. Between paperwork, meetings, and court appearances, client interactions can easily fall through the cracks, affecting both client satisfaction and lead generation. We ensure every call is answered, so you never miss a potential client.
Maintain a Healthy Work-Life Balance
Juggling tasks while speaking to clients can lead to distracted interactions—something clients notice. Outsourcing to us means your clients get undivided attention, allowing you to focus on your legal intake tasks with peace of mind.
Why Choose AllDayPA For Your Legal Telephone Answering Services
Whatever your business is within the legal sector, chances are you have a lot of customer interactions to deal with on a daily basis. We have a huge range of services that we offer on a pay as you go model, meaning that you can scale our services to your business needs. Take a look at the packages we offer to help businesses in the legal sector, just like yours.
As part of our Telephone Answering package…
Call handling & message taking
As a business in the legal sector, you’ll likely be in high demand around the clock. As such, you probably receive regular calls from current and prospective clients that require legal assistance. It might feel difficult to keep on top of these calls, especially if you lack the staff to manage them all. Luckily, that’s where we’re on hand to help! With our telephone answering service, your clients will get through to someone on the other end of the call, no matter what time it is!
When dealing with calls, our PAs will always take those important caller details so you know who’s rang and exactly what they need. We’ll ensure that we take a name, a number and a message so you can call them back and get prepped in the meantime. Once we’ve taken this information, we’ll send it over to you by text or email.
As part of our Virtual Receptionist package…
In this package, you can enjoy the features of our Telephone Answering Service and so much more, including…
Diary management
As a legal professional, it’s likely that your diary is full of appointments and meetings. With the help of our PAs, you can keep on top of your schedule whether that’s with appointment reminders or arranged meetings. In the legal sector, organisation is key – our receptionists can assist you with keeping on top of things.
Call triaging
In the legal sector, many customer interactions have a greater sense of urgency than others. With our call triaging service, you can help your clients based on the urgency and the nature of their call. Better still, our call triaging service can be tailored exactly to your business needs, so we seamlessly integrate with your existing processes.
Remote switchboard
If you’re free when a client rings, we can put them through to you right away, or to another colleague that can deal with their enquiry, with our remote switchboard. Many legal firms have different departments and teams with different specialist areas, so we’ll ensure that the call always goes to the right person.
As part of our Outsourced Call Centre package…
You can enjoy all of the above and more, such as…
Management of your emails, live chats and social media enquiries
Whilst we do offer a call handling service, we are so much more than that. We recognise that businesses now use emails, web chat and social media to communicate with their clients, so we can monitor and manage these forms of communications for you too. We’ll ensure that all your customer queries are dealt with, with absolute professionalism!
CRM integration
If you use customer relationship management software (CRM), we can connect this to our systems! This integration might include your phone systems, social media channels or emails – whatever it is, we’ll connect it seamlessly to make sure that we fit in perfectly!
Take a look at the testimonial & case study from our clients Lance Mason Solicitors…
86%
Decrease in repeat callers*
What to expect with our help…
Amazing technology
Of course, our people are at the heart of the service that we deliver, but that wouldn’t be possible without the use of technology. At alldayPA, we understand that technology can make or break a business – with unreliable systems, your productivity and customer satisfaction are likely to slip, yet with innovative tech, you can completely transform your business and your customer experience. That’s why we’ve invested £15m into the best call handling technology out there. Better still, it’s spread across four different contact centres to ensure business continuity in the event of a power outage.
Fabulous customer service
We think about the customer service we deliver in two parts – there’s the customer service that we deliver to you, our client, and the customer service we provide to your customers/clients through our range of services.
Regarding our own clients, we’re on hand to offer support whenever you need it and you can easily access all your important information via our Virtual Office App. As for your customers, our PAs are highly skilled when it comes to customer service. As such, you can have peace of mind that your customer base is treated with professionalism at all times!
A 24/7/365 service
A lot of customer service companies charge additional fees for a 24/7/365 service, but here at alldayPA, we offer this as a part of all our packages with no hidden fees! We believe that your customers deserve to reach someone in their time of need, no matter what time it is and even if it’s outside of your official business hours. So, when you work with us, that’s exactly what we offer – an around-the-clock service so that your customers can always get in touch with your company!
Need some extra support to help your legal firm excel? We’re on hand to help – get in touch with alldayPA today!
When you’ve got a team, just like ours, that are there to support you when you need it most, the benefits are endless. Not only does it give you more free time to focus on your business development, which means you’ll never have to worry about missing a lead, there are also so many benefits for your customers too. Perhaps most importantly, they’ll always be able to reach someone whenever they need advice and support, thanks to our 24-hour customer support. As well as that, you can rest assured that your clients will always receive a great customer service experience!
Whether we’re dealing with interactions from new customers or your existing client base, our PAs will make sure that they’re left feeling impressed with the service that they’ve received. This means that new clients get a fantastic first impression, whilst existing clients are likely to remain loyal and recommend your services to others.
We know that keeping on top of your client interactions, as well as all of the other responsibilities you have, can be a challenge at times, but it certainly doesn’t have to be that way! If you’re ready to free up some time to focus on the things that matter to you, then our team would love to hear from you. You can get in touch by calling 0345 056 8888 to find out more!
Contact the team…
If you’re ready to take the next step, call us now or complete the form below to get started.