Virtual Receptionist
240 Calls
answered, on average, every month by our telephone answering service for clients like Sam, saving her 68.3 hours.
UK’s Largest Call Centre
1,400+ Fully Trained Agents
150 Years of Expertise
Call Packages from Just £100
Expert Call Handling, 24/7
Transform your business with our Virtual Receptionist service
Virtual receptionists are the ideal solution for businesses that need some additional support with their daily tasks, but lack the budget or the staff. Our services can help any business across a variety of sectors. Sole traders and SMEs, who don’t have the resources to hire an in-house receptionist, definitely benefit the most from our service! Our package provides a cost-effective alternative that still delivers fabulous customer service to your consumers. Our virtual receptionists are equipped with the best customer service skills you can find, as well as industry knowledge and the ability to use several platforms and software to help keep your business running smoothly. From Microsoft to Freshdesk to Salesforce and so much more, our PAs can use these platforms to help manage your customer interactions and complete administrative tasks.
Virtual Receptionist Service
A bespoke assistant service
We know that one size doesn’t fit all when it comes to businesses and their needs. That’s why we’ll get to know your company, your procedures, and your average call volume before putting together a tailored package.
Includes call handling, message taking, and more…
This is a step up from our telephone answering service – you can enjoy diary management, a remote switchboard, call triaging, and other customer service outsourcing services.
There’s nothing virtual about our receptionists!
Don’t panic – our virtual reception staff are real people! We might work remotely away from your premises, but every time a customer interacts with one of our PAs, you can rest assured that it’s a real person.
Save money and time!
Our service is designed to save you time – our PAs will deal with your customers, so that you can get on with other important business matters. Our services are cheaper than hiring in-house too!
Our assistant staff answer calls around the clock, at no extra charge
We believe that all customers deserve to speak to an agent whenever they need support. That’s why our PAs answer calls 24/7, 365 days a year, at no extra cost.
Other services are available…
If you’re looking for a package on a smaller scale that focuses on call handling, our telephone answering service might be better suited to you. Alternatively, if you need additional support with your emails, live chat, or social media messages, we’d recommend taking a look at our Outsourced Call Centre.
How does our Virtual
Receptionist service work?
With a Virtual Receptionist you provide the best experience for your customers.
We answer calls in your business name, just like you would in your office, and transfer them to you or your team wherever you are.
If no one is available, the PA will take a message and send it to you in real time.
Whether we take all of your calls or just your overflow, your customers get the help they need whenever they phone in.
See what people are saying…
Contact the team…
If you’re ready to take the next step, call us now or complete the form below to get started.
How can hiring a virtual receptionist for call answering and More elevate your business?
For busy small business owners, a virtual receptionist can be a game-changer. It can reduce stress, manage calls, and free up time.
Missed calls often mean lost business, as most first-time callers won’t leave voicemails or call back. A virtual receptionist ensures every call is answered by a real person, keeping customers engaged and valued.
They provide professional, friendly support 24/7, 365 days a year, helping you maintain strong customer relationships while saving your team hours every week. At alldayPA, we help SMEs deliver outstanding service without the hassle.
Our virtual receptionist staff that answer the callers – are they robots or humans?
90% of our clients are small business owners/entrepreneurs
The term “virtual receptionist” can be misleading, often bringing to mind automated phone systems. But with alldayPA, that’s not the case.
Our virtual receptionists are real people, based in UK call centres, trained to answer calls just like you would—polite, professional, and customer-focused. They offer:
- Friendly, helpful service to make great first impressions
- Expert call triaging to prioritise important calls and filter out spam
- Seamless integration with your business tools and calendars
We’re here to save you time while delivering top-notch customer service. Get in touch to find the perfect call-answering package for your business!
The importance of a human touch in business
In today’s digital world, personalised, human interactions matter more than ever. While technology offers convenience, it can feel impersonal without the warmth of genuine connection. Consumers value businesses that show authenticity, effort, and care, tailoring services to meet their specific needs.
The human touch builds trust, fosters loyalty, and strengthens your reputation. So, while embracing new tech is important, never compromise on the personal service that keeps customers.
How to provide a human touch when using a virtual assistant
Adding a human touch to customer service builds loyalty and enhances your reputation. Here’s how to create meaningful connections over the phone:
1. Personalise the Experience
Every customer is unique, so avoid a one-size-fits-all approach. Use CRM systems to track customer interactions, allowing you to tailor responses based on their history. This helps you pick up where the last conversation left off, making each interaction feel personal and valued.
2. Get the Tone Right
A friendly, empathetic tone goes a long way. Start calls warmly, show enthusiasm, and use the customer’s name to create a genuine connection. Empathy helps customers feel heard and understood, improving their overall experience.
3. Use Humans, Not Robots
Real conversations matter. Automated systems and chatbots may seem efficient, but they lack the personal touch that customers crave. Speaking to a human ensures empathy, adaptability, and authentic interaction—key to great customer service.
Prioritising human interaction makes every call feel personal, memorable, and customer-focused.
What can your company expect from your alldayPA virtual receptionist assistant…
Our Virtual Receptionist Package
Ideal for SMEs and sole traders, our cost-effective service offers professional phone answering services without the need for in-house staff. Our PAs are skilled in customer service and familiar with platforms like Microsoft, Freshdesk, and Salesforce to support your business seamlessly, enhancing customer satisfaction.
What’s Included:
- 24/7/365 Call Answering – Never miss a call, day or night.
- Personalised Greetings & On-Hold Messages – A professional first impression.
- Call Forwarding & Message Taking – Direct calls or send instant email or sms updates.
- Call Triaging – Take caller details and priorities urgent business calls.
- Diary Management – Keep your calendar organised.
- Virtual Office App – Access customer interactions anytime.
Flexible Pricing:
Only pay for what you need. Get a bespoke quote tailored to your business.
Easy Phone Number Setup
Once you’ve signed up, we’ll provide a dedicated local phone number (or use your existing one). Our simple, jargon-free setup ensures you’re ready to go quickly—no downtime, no hassle. We also have constant customer support to help guide you through the process.
Why Choose alldayPA?
20+ Years of Experience – Supporting over 24,000 businesses.
Reliable 24/7 Service – Perfect for international clients or 24-hour businesses.
Client-First Approach – We adapt as your business grows.
Innovative Technology – £15m invested in systems to ensure seamless service.
Experience the perfect blend of human connection and cutting-edge technology with alldayPA.
Ready to work with a virtual receptionist to take your business to the next level? Get in touch with us today!
With effective, bespoke packages like our virtual receptionist service, we’re able to help SMEs thrive in their industry and work in a way that they enjoy. With the highest standard of professionalism and customer care, we’ll make sure that both you and your customers are always met with a fabulous service.
If you’re keen to find out more about our Virtual Receptionist package, or other options including our Telephone Answering Service package and our Outsourced Call Centre package, get in touch with our team today! Give us a call and a friendly member of the alldayPA family will be happy to help!