Outsourced customer service: How to benefit without risking your company’s reputation
One of the biggest trends in business at the minute is taking a customer centric approach. Businesses are realising that…
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Keep up to date with all the latest news, trends and
discussions in the world of business and customer service.
Message taking services – Why message taking for business can be trickier than you think.
Message taking – it sounds simple enough, but you’d be surprised how easy it is to get wrong. You might…
Got Remote workers? You need a remote telephone answering service
Remote working is one of the biggest trends in UK business. There are lots of reasons why you’d want to…
Everything you need to know when you’re choosing a Manchester virtual office address
Once upon a time if you were a business looking to big yourself up, a London virtual address was the…
Virtual Office 101: The ultimate guide to choosing a virtual address for your business
When it comes to choosing a virtual office it can be a bit of a minefield. There are a lot…
The benefits of a London virtual address (and what if you want a cheap London virtual office?)
A London address – there’s just something about it when it comes to business. While your business could be booming,…
Inbound call handling – Don’t confuse it with sales
Often, businesses can be reluctant to use services like an outsourced call centre. The reputation of overseas call centres has…
How outsourcing your contact centre can greatly reduce overheads
Outsourced contact centres have gotten a bit of a bad name over the years, with companies like BT and Vodaphone…
Emergency call management: The secret life of the call centre
Most people think they know what life is like in a call centre. They think it’s mainly taking messages, asking…
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