Keep up to date with all the latest news, trends and
discussions in the world of business and customer service.
In the customer service sector, encountering abusive calls is an unfortunate but true reality. These calls can significantly impact employees’ well-being and tarnish a business’s reputation if not handled effectively. It’s crucial to have strategies in place to manage such situations.
Small businesses are changing to meet new challenges in commerce. As we move into 2024, small business owners need to…
Virtual receptionist services have become a vital component for businesses aiming to streamline their operations and enhance customer experience.
Well, it’s been a crazy couple of years for sure, and there’s no doubt that this would have had an…
What is outsourcing, and how can it help your business? Outsourcing is a business practice in which services or job…
In today’s world, customers expect more from their customer service experience than ever before, and for good reason! As shopping…
As technology continues to develop, so do strategies and techniques for businesses, many of which can help them to streamline their…
Right now, becoming net zero is a hot topic, so our data experts have taken a look at which cities are the closest to becoming net zero – learn more here!
If your business is targeting a slice of high revenue on Black Friday, it’s easy to focus on getting your marketing messages out without consideration for customer experience.
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