Keep up to date with all the latest news, trends and discussions in the world of business and customer service.
AllDayPA Blog
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How to Reduce Call Handling Time in 4 Easy Steps
May 15 | Author: malcolmWhen incoming calls get too much, it can feel impossible to find ways to reduce […]
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10 Tips For Dealing With Angry Customers
May 14 | Author: malcolmAt alldayPA, we have ample experience with all things customer service. Our contact centres are filled […]
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What Is Number Porting, & What Do You Need...
April 14 | Author: malcolmNumber porting is a process that allows you to keep the same phone number, even […]
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How To Divert Calls On An iPhone
April 14 | Author: malcolmAs a small business owner or sole trader, you might find you have a bit […]
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How to answer phone calls effectively in 7 steps
April 14 | Author: malcolmThe experience you give to your customers over the phone can make or break your […]
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Inbound vs. Outbound Call Centres: What’s the D...
April 14 | Author: malcolmAre you stuck between hiring an inbound or an outbound call centre? It’s a choice […]
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How to Divert Phone Calls from a Landline to a ...
March 31 | Author: malcolmAre you looking for ways to transfer calls quickly? Do you want an optimised system […]
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What Is a Virtual Receptionist, and Why Does Yo...
March 31 | Author: malcolmThe very first contact a customer is likely to have with your business is via […]
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What Is The Purpose Of Corporate Social Respons...
March 31 | Author: malcolmAs a business leader operating in the modern world, it is crucial that running a […]
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The Best Phone Systems for Small Businesses
March 29 | Author: malcolmThe digital age has played a huge role in how modern businesses communicate. The rapid […]