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Tradespeople will always be needed, but in professions such as electricians, they face many challenges from handling daily operations to…

Generating leads is a cornerstone of success for any trade business. It’s not just about acquiring new customers but also about fostering growth and profitability.

For business owners in 2024, understanding how to smartly save your business money is not about cutting corners; rather, it’s…

In recent years, customer engagement is paramount to success. A call answering service offers more than just a way to manage incoming calls; it becomes a vital tool in enhancing the entire customer lifecycle.

Business owners are considering whether to use chatbot or human representatives for customer service.  Customer service plays a large role…

Throughout 2024, customer experience continues to evolve daily, driven by technological advancements and the demand for personalised interactions. Staying ahead in these trends is crucial for business success and competitiveness. 

Data breaches are not just potential threats but real occurrences, understanding and complying with the General Data Protection Regulation (GDPR)…

Call centres are a major part of modern businesses, serving as places for customer interactions.  These centres are responsible for…

Phone calls remain a crucial communication channel, serving as the lifeline for customer interaction and engagement. However, missed calls can have significant repercussions, potentially leading to lost sales, diminished customer satisfaction, and a tarnished business reputation.