Telephone Answering Service
65.6 hours
saved this year for Lydia after AllDayPA handled over 1,884 calls for her in 2019.
UK’s Largest Call Centre
1,400+ Fully Trained Agents
150 Years of Expertise
Call Packages from Just £200
Expert Call Handling, 24/7
Transform your business with
our telephone answering service
Are you looking for a telephone answering service to help you handle your incoming calls?
You’ve come to the right place.
AllDayPA can help you manage your calls and give your customers a consistent experience every time they call in. We offer live operators and virtual receptionists, depending on how many employees you have, as well as a handful of other services.
We offer 24/7 call center services and live operators who are trained to answer your calls professionally and efficiently.
We understand that every business has different needs and requirements when it comes to their call-handling service provider; which is why we tailor each of our plans specifically for each client’s unique situation. This means that no matter what type of business you run or how much time or money you want to spend on your phone answering service, we can provide the perfect solution for your company.
Ready to alleviate the stress of managing your incoming calls? Delegate your responsibilities to alldayPA today.
Contact the team…
If you’re ready to take the next step, call us now or complete the form below to get started.
Telephone Answering Service
A service tailored to you
We can take care of all incoming calls, just overflow calls, or the calls that come in after your opening hours – whatever’s best for you and your business.
A 24/7 service, 365 days a year
No matter when your customers call, they’ll always have someone to talk to. Our PAs answer calls around the clock for no additional charge – it’s all part of our service, as standard.
Stay in control and in the know
With our app, you can stay in the know about the calls that we’ve handled for you. You can also tell us your availability and customise how you’d like us to answer the phone for you.
Call forwarding & message taking included
If you’re available to take the call, we’ll put the customer through to you. If you’re busy, then we’ll take their details and pass these on to you.
An affordable solution
With options from just £10, we make sure you pay for what you need and not a penny more. Better still, using our service is cheaper than hiring an in-house team.
Other services are available…
Looking for something beyond a telephone answering service? We offer support for your emails, live chat, and social media enquiries – learn more about our most comprehensive packages, Virtual Receptionist and Outsourced Call Centre.
How does our Telephone
Answering service work?
With our business telephone answering service you know your phone lines are always covered.
You decide which calls we answer and what messages we take, whether it’s all your calls or just those you can’t get to.
Our PAs answer the incoming calls in your business name, just like they would in your office, and offer excellent service. Your callers will never know they’ve spoken to a telephone answering service.
The PA takes a name, number and message so you can get back to the caller when you’re ready. It’s that easy!
See what people are saying…
Contact the team…
If you’re ready to take the next step, call us now or complete the form below to get started.
Don’t lose the opportunity due to missed phone calls
There’s no denying that running a business is hard work – there are many diverse aspects to it that require a lot of time and effort, and that’s before you even consider the time that’s spent dealing with incoming telephone calls. When planning out your day-to-day jobs, for either yourself or your team, you may even forget to factor in the time that’s spent on phone calls, especially if they’re unexpected incoming calls. And whilst missing the occasional call might not seem like a big deal, it could potentially lead to a loss of new business, and will certainly give the wrong first impression.
Perhaps you’re a sole trader who feels like there aren’t enough hours in the day to deal with the entirety of your to-do list, including answering incoming phone calls. Maybe you run a business that lacks the time or the staff to pick up every single phone call you receive. So, what’s the solution? To answer every incoming call, you simply need more time. Thankfully, that’s exactly what we provide. We create time so YOU can provide excellent service.
Let us care for your clients, so you can focus on what matters most for your business
It’s time to deal with the other essential aspects of your business, including the calls that really matter to you. We offer peace of mind that you can get on with these other parts of the business that keep it moving forward, without missing a single call in the meantime. How? Well, because we take care of that for you.
We provide good customer service, so your customers never have to leave voicemails or wait for a callback
With our live call answering service , we’ll answer your incoming calls 24/7 for 365 days a year, so you never have to miss a call again. By ensuring that your customers always speak to a human at the other end of the phone, rather than a recorded message or a robot when you’re unavailable, you can provide amazing customer service at all times, with the help of the alldayPA telephone answering service.
Our telephone answering experts answer your sales calls
We love talking to existing and potential clients about the ways that we can help them and add value to their business. If you’d like to find out more about our telephone answering service, get in touch with our friendly team, who will be happy to answer all of your questions.
What is a telephone answering service? Everything you need to know before signing up…
A telephone answering service is an outsourced service, designed to answer incoming calls on behalf of you and your company. This concept has been around for a while now – alldayPA has been around for more than 20 years! However, the idea of having a telephone answering service has become an increasingly popular option for businesses that struggle to make time for incoming calls, and modern developments in technology make outsourced telephone answering easier than ever before. With this type of service, you know that your phone lines are always covered – there’s no need to worry about missing any incoming calls.
Answer every call without tons of fees
Using our service is a very cost-effective system to ensure your calls aren’t missed, particularly when compared to employing the number of staff you would need just to answer every single call 24/7, 365 days a year. That’s why our service is a popular choice for small and medium businesses. They reap the benefits of having a system where no incoming calls go unanswered, without the prohibitively expensive costs of hiring extra staff and additional office space to do it on their own.
And whilst telephone answering services provide several benefits for business owners and their teams, these benefits are only ever experienced when the technology to provide the service is efficient and effective. We appreciate the importance of technology here at alldayPA, which is why we continuously strive to invest in the latest technology, to deliver an exceptional service to our customers and their customers. As such, we recently invested £15m into our call-handling technology. This is spread across four different centres, ensuring that our services can still be delivered, even in the event of power outages.
Whilst our telephone answering service is popular amongst many businesses, all of which vary in their structure, services and products, the service can be personalised to the needs of your business, the way you operate and the services and products you offer to your customers. We work with large corporations to small businesses in a variety of industries, from property, legal, marketing and finance to trades and manufacturing, florists and delivery services, healthcare and beauty, as well as anything in between.
The importance of first
impressions & the cost of calls…
Following a phone call that leaves a bad first impression, 74% of customers are likely to choose another business.
We’re often told about the importance of first impressions and rightly so – first impressions are crucial. They can make or break a business, and its reputation. So, what happens when customers don’t get a positive first impression from a phone call? A study from Invoca found that following a bad phone call, 74% of people are likely to choose another business (PDF) for the service or product that they are looking for. In terms of reviews and recommendations, 70% are likely to complain to people they know, and 30% would leave a bad review for the company online.
The power of a positive first impression can therefore lead to more business, loyalty amongst your customers, positive reviews and recommendations to friends and family, all of which, again, create more business for your company. We’re committed to giving a positive first impression of your business, to anyone that calls you.
Our PA’s will have a complete understanding of your business
Our PAs will get to know your business and will talk to you about your requirements, including how you would like them to answer the phone calls. Our team will work with you to develop call scripts – you have complete control over how and when your calls are handled. Our PAs will always handle your calls to perfection, with professionalism and friendliness – think of us as an extension of your team.
Whilst you may think of us as a call centre dedicated to answering the incoming phone calls your business receives, you may have concerns about the technical aspects of the service, given all that goes on at a call centre behind the scenes, to ensure that it operates smoothly. Whilst there are some technical considerations to be made and actions to take, you can leave the majority of that to us. We’ll only need a few things from you to make our service work – we’ll need a VIP caller list for your company, a list of staff and their contact details. It’s as simple as that!
Whilst we only need these few things to get the service up and running, you should keep your PA up-to-date at all times. This will ensure that the service provided to customers that call you is as effective as possible and that any information given to them is accurate.
We’ll work with you at every step of the process to keep you involved and informed about our service, and keep you involved in your own customer journey to make sure we’re fitting perfectly into your existing processes! Updating your PA at any time is simple too! You can contact them by phone, by email or by logging onto your alldayPA portal. From this online portal, you’ll also have access to your messages, updated instructions, invoices and you can make changes to your account, at any time you like.
Ultimately, if your call count is high and incoming calls often go unanswered and you lack the time and the resources to ensure that your phone lines are covered at all times, then our telephone answering service is the perfect solution. Working with a live telephone answering service means that you don’t need to waste your time answering phone calls or running for the phone anymore, and instead can get down to business doing what is important to you, while we handle your calls to perfection. With a tailored service specific to your business and support to help you get set up and make the most of your PA and the service they provide, you can deal with other aspects of your business with peace of mind that incoming calls are being dealt with, efficiently and effectively!
How do professionals answer the
phone?
Professionals should always answer the phone with the aim of providing the customer with a positive first impression of the company, as well as an overall positive experience. Professionals will answer the phone with the following things in mind:
- Politeness: It’s important not just to answer the phone politely, but you should remain polite throughout the entire call. Even if the customer gets angry or begins to raise their voice about the subject of the call, you should remain calm, polite and professional. Even when you’re having a bad day and it can seem easy to forget about telephone etiquette and manners, you must remove your own personal feelings from the call. The customer won’t know what kind of day you’re having, so remaining calm and polite is key to providing a strong first impression.
- Pace: You should speak at a pace that is clear and easy to understand. Speaking too fast will make a customer feel overwhelmed with the information that they’re receiving, yet talking too slow can sound unprofessional and as though you’re unsure of the information you’re conveying.
- The tone of voice: Perfecting your tone of voice is essential as it can set the tone for the call and can help the customer to feel comfortable and at ease, helping them to open up. With the wrong tone of voice – such as a tone that suggests you’re distracted or rushed – the customer will begin to feel like they aren’t being listened to or taken seriously. Maintaining a positive, friendly and professional tone of voice will help the customer to feel comfortable and understood.
- Pronunciation: Mispronunciation can provide a poor first impression and indicates a lack of professionalism. It can also lead to misspellings, which can have serious consequences if they feature on important documents, such as invoices. Your PA will always take care with pronunciations, ensuring that they pronounce your business name, and other key names correctly, to maintain a high level of professionalism and to ensure that customers think they are talking to an employee of your company.
How much money do missed calls cost businesses?
Missing one customer call costs businesses around £1,200.
Whilst missing the occasional phone call might not feel like it’s an issue, a report released by BT Business has stated for every missed customer call, a business loses around £1,200. For businesses that are not contactable for 24 hours a day, they estimate that the figures will increase, ranging from £9,000-£20,000. This is a staggering amount of money that many businesses cannot afford to lose. This amount of money can have a huge impact on your business and can help you take it from strength to strength. In some cases, it may even save your business.
70% of mobile searchers have used the call button to contact businesses.
As many businesses have suffered during the COVID-19 pandemic and have had to cut back on resources to save money, some businesses no longer have the staff to deal with every incoming call. Yet following the pandemic, telecommunications are more important than ever. When it comes to dealing with businesses, customers want continuity and transparency. As such, now more than ever, business phone lines should be managed at all times.
Picking up the phone to call a business is an important part of the buying journey. A Google study has shown that, out of 3,000 mobile phone users that search for businesses online, 70% of these people had used the call button displayed on search engines to contact the business they needed to speak to. This is true for a range of industries – telecommunications is a key step in a customer’s purchasing journey.
Perhaps just as significant as loss of revenue is the damage that missed calls can do to your public reputation which, in the long-term, can lead to a greater loss of revenue if potential customers decide to do business with a rival company. In the age of modern technology and social media, posting a negative review and spreading the word about missed business calls has never been easier. People will soon form an opinion of your company, based on the reviews they have seen online, and may decide to avoid your business completely if they see poor ratings.
When it comes to telecommunications, there’s simply no denying the importance of first impressions and the cost of missed calls. The solution is to have a phone line that’s open 24/7, where customers can always reach a human at the other end of the phone, without having to worry about their call being ignored or reaching an automated, recorded message. And for businesses, the service provides a solution where every single call gets answered in a way that’s professional and friendly. With our telephone answering service missed calls can no longer be a cause of lost revenue.
Our packages – how much does a business answering service cost?
At alldayPA, we have a range of packages, all with differing levels of service, to cater for all businesses and their needs. From our Starter package that starts at just £9.90 a month to our Outsourced Call Centre package that provides you with the greatest level of support – including a virtual receptionist – there’s a range of options. Whatever your budget and whatever your needs, we’ll have a contract that provides a suitable service to your business.
Our Starter Package
This package is ideal for start-ups or small businesses that would like to witness our telephone answering service in practice. This package is an entry-level solution that remains fully flexible. This package starts at just £9.90, which includes credit for 10 calls, and the most expensive option is still just £39.60, which includes credit for 40 calls. This package comes with email customer support, and your PA will take caller details such as their name, phone number and message.
Virtual Receptionist
With this package, you can enjoy the benefits provided by the Telephone Answering package, as well as many other perks that will make your life, and the life of your teams, so much easier. As well as the 24/7/365 service as standard and a full human service provided by UK based staff, businesses with a virtual receptionist can enjoy remote switchboard services, customer service outsourcing, diary management, multiple staff availability and so much more. As with the majority of our packages, you can request a tailored quote for this package, based on your monthly call volume.
Telephone Answering Package
This option is a step-up from the starter package as you’ll receive more support and more options for your incoming calls. As with the Starter package, your PA will take the name, number and a message from the caller, but you will also have a call forwarding option, as part of the service. As well as email support, you’ll have app access for customer support too, and will receive a message via email and SMS to alert you of an incoming call that your PA has taken. To find out the cost of this package you can request a quote online, as the price is calculated based on your estimated monthly call volume.
Outsourced Call Centre
This package is our biggest and provides your business with its very own outsourced call centre. This package includes all the benefits that come with the virtual receptionist contract, as well as so much more. If you use alldayPA as your outsourced call centre, you’ll have bespoke CRM integration and outbound call centre services, as well as email and live chat management and so much more. Prices for this package are based on your monthly call volume and are therefore tailored to the needs of your business.